Return and Refund Policy – Multiversal Pure Pvt Ltd
At Multiversal Pure Pvt Ltd, we are committed to delivering high-quality products. If you’re not completely satisfied with your purchase, our return and refund policy ensures a smooth and fair resolution.
Return Eligibility
To qualify for a return, the following conditions must be met:
Return Window
You must request a return within 7 days of receiving your order.
Product Condition
The item must be unused, sealed, and in its original packaging.
It must not be damaged, opened, or tampered with.
A valid proof of purchase (invoice or order number) is required.
Non-Returnable Items
The following items are not eligible for return:
Opened or used products.
Perishable items such as herbal powders, capsules, and superfoods.
Items purchased during sales, discounts, or promotions (unless received damaged).
Products not in their original packaging or damaged due to misuse.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Required Information
Clear photos of the received product
Your order number and details
After reviewing the case, we will offer a replacement or a full refund as per your choice.
How to Initiate a Return
To begin the return process:
Contact our support team with your order number, reason for return, and any relevant photos.
Our team will respond within 24 to 48 hours.
If the return is approved, we will share the return address and instructions.
Once we receive and inspect the returned item, we will process your refund or exchange within 7 working days.
Refund Method
Refunds will be processed based on your original payment method:
Bank transfer
JazzCash
EasyPaisa
Please note that shipping charges are non-refundable unless the product was defective or incorrect.
Important Notes
Multiversal Pure Pvt Ltd reserves the right to decline any return that:
Does not meet the return policy requirements
Is requested after the 7-day return window
Need Assistance?
If you have any questions or need help regarding your return or refund:
Contact our support team via Email : support@multiversal.pk or WhatsApp at +92 300 45602032
Support hours: Monday to Saturday, 9 AM to 6 PM